Work With Us
Join a small, ambitious team running Amsterdam's most trusted serviced apartment business. Real responsibility, real autonomy, real impact.
View open rolesA small team doing something genuinely useful
City Retreat has been running furnished serviced apartments in Amsterdam since 2012. We started with one studio on Westerstraat and have grown into one of the city's most trusted providers of flexible, all-inclusive accommodation for expats, corporate professionals, and international arrivals.
We're a small, close-knit team. Everyone here has real responsibility and real ownership of their work. There are no layers of management, no corporate theatre - just a group of people who care about doing a good job and making things easier for the people who come to live in Amsterdam.
You will be the friendly, reliable face of City Retreat - owning the entire client journey from first enquiry to settled-in tenant. This isn't a typical bookings admin role. You'll manage relationships, coordinate the team, and keep our operations running smoothly while having the autonomy to make it your own.
Day-to-day
- Respond to enquiries (email and phone) and convert them into confirmed bookings
- Meet clients at check-ins across Amsterdam and serve as their main point of contact
- Coordinate weekly schedules for property managers and cleaning teams
- Keep back office and marketing platforms updated and organised
- Attend Monday and Friday operations meetings
- Contribute one quarterly blog post and one weekly social media post
What you'll bring
- Lives in or near Amsterdam - you'll move around the city regularly
- Fluent English (Dutch is a strong bonus)
- Warm, professional communicator who handles every situation with confidence
- Self-driven and organised - takes ownership without needing hand-holding
- Reliable and flexible - some weekend check-ins required
- Can ride a bike (this is Amsterdam, after all)
This role is central to our client experience - handling the booking process, first-line property maintenance, and the checkout experience. The ideal candidate is professional, solution-oriented, and genuinely passionate about delivering great service to people settling into Amsterdam.
Key responsibilities
- Respond to enquiries and secure bookings, including tenancy agreements and PMS administration
- Respond swiftly to maintenance issues - boiler troubles, leaks, electrical faults, missing items
- Coordinate external service providers for comprehensive maintenance solutions
- Organise and conduct checkout meetings professionally and courteously
- Complete thorough checkout reports assessing property condition
- Keep property owners informed about maintenance activities and costs
What you'll bring
- Demonstrated experience in property management or a similar field
- Knowledge of general property maintenance and minor repairs
- Excellent interpersonal skills and a collaborative approach
- Strong organisational skills with the ability to juggle multiple tasks
- Detail-oriented with a problem-solving mindset
- High standards of client service and communication
Learn more about City Retreat
We've been housing Amsterdam's international community since 2012. Find out more about who we are and what we do.